Return & Refund Policy

Overview

Our Society Management Platform provides digital software services for housing societies, apartment complexes, and residential communities. Since our services are delivered digitally, return requests are handled differently from physical products.

Subscription Payments

Users may purchase monthly, quarterly, or annual subscription plans to access platform features. All payments are processed securely through authorized payment gateways.

Refund Eligibility

• Refund requests must be submitted within 7 days of the original payment date.
• Refunds may be approved if the service was not activated or used.
• Duplicate payments made due to technical errors are eligible for a full refund.
• Refunds will not be provided for partially used subscription periods.
• Custom development, setup, or implementation services are non-refundable.

Non-Refundable Services

• Completed software setup and onboarding services.
• Custom feature development requests.
• Training sessions and consulting services.
• Subscriptions already utilized beyond the refund period.

Cancellation Policy

Users may cancel their subscription at any time through their account settings or by contacting our support team. Cancellation will prevent future billing, but access to the platform will continue until the end of the active subscription period.

Refund Processing

Approved refunds are typically processed within 7–14 business days. The refunded amount will be credited back to the original payment method used during the transaction.

Contact for Refund Requests

If you believe you are eligible for a refund or have questions regarding billing and cancellations, please contact our support team with your payment details and account information for review.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will become effective immediately upon publication on the platform.